Welcome to Porcelanosa, Edinburgh. Porcelanosa is a global leader in the innovation, design, manufacture and distribution of tile, kitchen, and bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients.
Place Categories: Bathroom Showrooms
1 review
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Rachel Barnard, March 3, 2015 10:42 am business - Porcelanosa Edinburgh
1/5
I was recommended to use this tile company. I had bought a new house three years ago and had a water leak so needed to re tile floor in bathroom and around shower cubicle. The orginal tiles had came from there so was going to see if they still had them In stock. We drove forty minutes to go and look at the tiles at the showroom. From the minute we walked in to the showroom there was not a friendly atmosphere or any customer service at all. May I add there was no one in showroom apart from us. There were at least five staff sitting drinking coffee talking to each other. It took for me to ask for help after being in there thirty minutes. Even at that I was not given prices for tiles . I was told I would get an email with prices which was never sent. I had to phone and wait half a day for someone else to find the details. Then although my tiler had phoned them over a week ago stating I was to get his trade discount as he was doing the job they still said they needed to speak to him again a week later. Because of the bad service I asked for an apology or to get delivery discount the answer was no and all I was given was a laugh from the office. I feel this team needs a kick up the xxxx from the boss as the manager did not help either. I have had my own business for right years and never treated customers like this If I could recommend one thing don’t go to this awfull place. Better service at other tile companies by far. Mrs Barnard ps the 1 rating should be 0 but it would not let me put 0 rating